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Wanita ini Mengkritik Pedas Kereta Bandara yang Baru Saja Beroperasi, Tulisannya Viral!

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ArenaWanita.com – Belumlah ada sebulan resmi beroperasi, service kereta bandara serta skytrain di Bandara Soekarno Hatta (Soetta) memetik kritikan. Alat transportasi spesial di bandara ini dijagokan dapat makin mempermudah penumpang utk keluar serta menuju bandara.

Tapi kenyataannya system yang jalan di kereta bandara ini belum juga jalan baik. Hal semacam ini juga menyebabkan kerugian pada penumpang.

Wanita ini Mengkritik Pedas Kereta Bandara yang Baru Saja Beroperasi, Tulisannya Viral!

Salah satu penumpang yang terasa dirugikan yaitu Maggie Nuansa Mahardika serta rekannya. Pada awalnya Maggie idenya menginginkan coba naik kereta bandara setelah tiba di Soetta.

Saat itu Maggie Nuansa Mahardika baru pulang dari Labuan Bajo. Dia juga sudah pesan ticket kereta bandara. Peristiwa tidak mengenakkan berjalan saat Maggie serta rekannya menuju ke stasiun bandara.

Tersebut narasi sedetailnya yang diupload Maggie Nuansa Mahardika ke group Backpacker Dunia pada Selasa (2/1/2017).

” Mau sebatas berbagi pengalaman tidak enak sesuai naek kereta bandara dari Soetta menuju BNI City. Kebetulan saya ada banyak dokumentasinya tempo hari : D

Drama Kereta Bandara, Si System 1/2 Jadi

Anda ngejar saat dari atau ke bandara Soekarno Hatta? This is my kind advice : jgn ambillah kemungkinan dengan naik kereta bandara kekinian dengan kata lain rail link yang sekali lagi ngehits itu, mending mencari moda yang lain yang telah terang.
Kereta bandara berhenti di stasiun bandara serta itu mengakibatkan akses ke terminal penerbangannya repot lantaran mesti.kudu nyambung skytrain yg jadwalnya ngaco.

Ceritanya, sepulang dari Labuan Bajo tanggal 1 Januari lantas, gue sama Yessi Febrianty penasaran sama kereta bandara yg konon kece banget itu.

Kami juga pesan ticket rail link SHIA-BNI City utk pulang dari bandara ke tempat tinggal.

Karena pesawat landing di Terminal 1C jam 16 : 30, kami pesan kereta bandara jam 18 : 10 agar ada spare saat cari info dahulu.

Karena tidak ada info di e-tiket kami masalah dimana mesti naik, pakai apa ke stasiunnya, mesti print ticket atau tidak, serta beda sebagainya.

Singkat narasi, kami nanya petugas bandara bagaimana langkahnya naik rail link. Petugas katakan, kami mesti ke stasiun bandara serta utk ke stasiun bandara kami mesti naik skytrain yg stasiunnya ada pada depan gate keberangkatan terminal 1B.

Di stasiun skytrain, mbak-mbak yang jagalah katakan, menurut jadwal skytrain akan tiba 2 menit sekali lagi. Dari situ ke stasiun kereta bandara menurut jadwal cuma dibutuhkan 3 menit. Kenyataannya, itu skytrain baru datang jam6 lewat.

Ih, meski sebenarnya gue telah bangga, loh jadi kelompok beberapa orang pertama yang nyobain kereta shuttle seperti di Changi atau KLIA.

Sampailah gue serta Yessi di stasiun bandara jam 18 : 06. Karena sadar saat tinggal 4 menit, gue lari-larian dong lantaran nyatanya dari tempat turun skytrain ke tmpt naik kereta bandara lumayan jauh serta mesti turun pakai eskalator.

Demikian hingga di pintu masuk, petugas katakan kami terlambat.

Keretanya masih tetap ada pada depan muka kami, sich, si petugas juga telah berupaya nanya lewat walkie talkie tapi memanglah telat. Yo wis. Masak iya pilotnya diminta nungguin kita.

Gue sama Yessi memprotes ke petugas lantaran ini kekeliruan skytrain dong, bukanlah kekeliruan kami. Si petugas nyuruh kami ke CS.

CSnya mbak2 cantik sama mas2 ganteng yang mohon maaf serta ngotot ticket kami hangus.

Wah mbak, lu belum juga tau Yessi, yak? Sebelumnya dapet pertanggungjawaban kagak bakalan tu anak pengin beranjak. Ya, gue juga sama sik.

Pada akhirnya datang lah seseorang bapak-bapak mengenakan seragam, sembari senyum-senyum ramah rada ngeledek, dia terima semuanya ocehan Yessi serta gue.

Gue hard complaint masalah skytrain yang paralel sama kereta bandara tapi telat sedang Yessi hard complaint masalah kurangnya info yg dapat diperoleh di terminal kehadiran.

” Ya siapa juga yg dapat ngeberentiin kereta kan Mbak, itu kereta on time. Mbak, enjoy saja… pengin turut kereta seterusnya atau pengin dibalikin duitnya, dapat saya urus tapi nyantai dahulu. Jadi gini… bla bla bla… “

Pada hakikatnya si Ayah yg belum juga pernah gue bertanya namanya siapa itu, menerangkan cita2 mereka buat kereta bandara, buat akses semudah mungkin saja, skytrain yg masih tetap salah perkiraan saatnya, serta kalau system memanglah masih tetap eksperimen.

Tapi tampangngenyek si Ayah jadi buat Yessi berapi-api menerangkan tujuannya kalau mereka memanglah butuh benahin system sebelumnya kereta bandara beroperasi penuh.

Masih tetap sembari senyum- senyumn, Si Ayah lantas nyuruh mas CS mengurus kami serta kami diperintah nunggu di lounge.

Sebagian menit lalu si Mas CS mendatangi kami serta menerangkan sekali lagi kalau, ” harusnya ticket hangus ya mba.. tapi lantaran kebijakan atasan saya, kami menawarkan jalan keluar mba bisa turut saja kereta seterusnya tidak usah beli ticket sekali lagi. “

Iye, Mas iyeeee…. telah empet juga keles gue denger narasi system lu yang kedengerannya profesional tapi kagak terang itu dari barusan. Intinya ticket memanglah tidak dapat direfund serta kami mesti.kudu munggu jadwal seterusnya yang masih tetap 1, 5 jam sekali lagi.

Setelah itung2an saat, utk keluar stasiun bandara serta tentukan naik Damri, kami mesti nunggu skytrain sekali lagi yg datangnya 25 menit sekali ya. Belum juga nunggu Damrinya juga sama saja dapat sejam.

Berhubung mager serta tidak dapat direfund juga (tentu ada saja mulut nyinyir yg katakan, ” yaelah 30 rebu doang saja “, wooiii ini bukanlah kendala duitnya tapi tanggung jawabnya!) pada akhirnya kami sepakat utk naik kereta seterusnya.

Ye, si Ayah, saya telah rekam meski sebenarnya omongan si Ayah yg katakan uang kita dapat dibalikin. Jujur saja jikalau gue jadi si Ayah, yak, mending gue refund pakai uang pribadi daripada malu-maluin. Hahahha.

Tapi ya balik sekali lagi ke system, sich, tidak dapat seenaknya seperti ilang mendadak dari calon gebetan lantaran nemu yang lebih oke kan.

Baique, saya maafken masalah tidak dapat refund.

Somehow gue mengapresiasi usaha pemerintah utk buat system transportasi bandara sama bagus mungkin saja, terlebih ini jadi sorotan paling utama lantaran bentar sekali lagi Indonesia jd tuan-rumah Asian Games. Gue juga salut rail link dapat pergi pas saat.

Tetapi, tanpa ada manusia-manusia krusial binti bawel jenis Yessi serta gue, revolusi mental di badan birokrasi (terlebih yg terkait segera dg service umum) tidak juga akan terbangun.

Patologi birokrasi yang satu diantaranya senang buat system terintegrasi tapi dalam sebenarnya tidak integral serta senang nyalahin kedua-duanya meski sebenarnya ada dibawah satu payung itu hal yg plg sulit diobatin menurut gue.

Dalam masalah ini, pihak-pihak di kereta rail link mengaku kekurangan system mereka yg tidak dapat menanggung skytrain on time sesuaikan jadwal kereta bandara yg on time.

Argumennya, ini masih tetap bagian percobaan, jadi jadwal skytrain memanglah msh dibutuhkan dievaluasi dg pertimbangkan lamanya penumpang naik serta turun, jadi dapat ditanggung on scedhule.

Sekarang ini, jadwal skytrain masih tetap berantakan lantaran perkiraan saat naik-turun penumpang masih tetap meleset.

Oke fine, jadi kami ini bahan percobaan. Tidak cukup apa, Pak, kita ini dapet berbagai halangan dari cowok-cowok yg tidak sensitif???

Suka tidak senang, sebenarnya gitu. Kami terima kok lantaran keisengan kami bikin nyoba hal baru terkadang memang senang agak ekstrim.

Kereta bandara yg on time memanglah mesti diapresiasi tinggi tetapi apabila jadwal skytrain-nya amburadul, ya sia-sia.

Itu di mata gue seperti cowok seganteng Nicolas Saputra, cerdas serta tajir seperti Mark Zuckerberg, romantis kyk cowok2 di film drama Korea, tapi mulutnya bau kaos kaki serta keteknya bau tikus mati. Pendeknya, sia-sia!!!!

Percuma banget investasi triliunan rupiah, buat design stasiun bandara yg kece (sumpah stasiunnya kece dah seperti diluar negeri) tapi jadwal kereta pendukungnya kagak beres serta buat orang pusing tujuh keliling.

Sayang, kan (tuch kan, blm apa2 telah sayang saja).

Dan hal yang gue sesalkan yaitu, ada pelanggan-pelanggan yang lain yang bernasib sama juga dengan gue serta Yessi tapi diperlakukan tidak sama.

Ada mbak-mbak berjilbab yg diawalnya ketemu gue di CS serta waiting lounge lantas ketemu sekali lagi di mushola.

Gue nanya apakah dia memperoleh pertanggungjawaban yg sama dg yang gue mampu. You know what? NGGAK! Dia mesti nunggu 1, 5 jam serta mesti BELI TIKET LAGI apabila pengin tetaplah naik kereta bandara.

Buset, apabila tidak ada yg ngotot komplen mereka juga akan anggap system mereka baik-baik saja kali, yak.

Ayah Ibu birokrat yg terhormat, masak, sich kalian mesti digertak serta dikomplen dengan keras cuma utk bertanggungjawab atas kekeliruan yg diakibatkan dari system 1/2 jadi yg kalian buat sendiri?
Kalau gitu janganlah salahin beberapa orang yg dapat ampe tereak-tereak, ngegebrak meja, atau ngelempar botol sementara komplen lantaran kalian kok memang mesti digituin, ya utk pengin tanggung jawab?

Saat system kalian yg salah atau kurang, asumsinya kalian tidak dapat nyalahin pelanggan yang telah ngikutin semuanya prosedur atas info yang ada, dong.

Menurut gue, beberapa hal yg mesti dievaluasi yaitu :

1. Akses info yg akurat di terminal kehadiran. Gue terima informasi kalau ke stasiun kereta bandara HARUS pk skytrain meski sebenarnya kenyataannya dapat gunakan kendaraan lainnya

2. Info lengkap masalah akses yg ada di ticket tercetak atau di etiket. Umpamanya, apabila kereta anda jam 18 : 10, kasih tau paling lambat anda mesti naik skytrain dg jadwal jam sekian

3. CS yang ramah serta goodlooking bukanlah jalan keluar apabila bisanya hanyalah mohon maaf. Systemnya juga gitu, jgn hanya ngandelin tampang kereta sama tampang stasiun yang elegan tapi otaknya kopong.

4. Ketepatan jadwal skytrain ataupun shuttle bus bandara. Kan tuturnya paralel serta terintegrasi, toh?

5. Harga ticket 100 ribu itu cukup mahal buat orang Indonesia utk jarak tempuh yg tidak sangat express juga, jd tolong, cocokkan servicenya dengan harga itu.

(Maaf ya, salah kasih info, update-nya ticket kereta bandara akan dilabel Rp70 ribu)

Mudah-mudahan kami yaitu korban paling akhir percobaan system 1/2 jadi ini. Kami pasti mensupport akses transportasi yang gampang serta moderen agar Indonesia tidak malu-maluin sangat jikalau dibandingin sama tetangga dekat, Singapura serta Malaysia.

Sukur2 follower gue tidak sejumlah Ayu Ting Ting ama Lambe Turah. Kalo ampe Minceu-nya Lambe Turah yg jadi korban, dapat didemo itu bandara “

Nah, kritik dari penumpang ini dapat dipakai pihak pengelola stasiun serta kereta bandara utk pelajari.

Hingga penumpang tidak terasa dirugikan serta tiada korban seterusnya.

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